A Tyrell company · For regulated businesses

Chorus

AI agents for regulated customer operations, built for the AI Act.

Chorus runs the customer work of a regulated business (calls, texts and chats, in sales and in service) with AI agents that follow the law as data, leave evidence for every step, and hand every consequential decision to a person.

Chorus on the demo line: an agent says it is an AI, the customer asks for a person, and a person takes over the thread

European customer operations run on costly people, under rules that change by border.

  • €34.9

    an hour

    The EU's average labor cost in 2025. Luxembourg is the highest at €56.8.

    Source: Eurostat, labor cost levels 2025

  • 7%

    of turnover

    The AI Act's ceiling for prohibited practices, or €35M. GDPR fines already total €6.1B across 2,685 decisions.

    Source: AI Act article 99; CMS GDPR Enforcement Tracker 2026

  • 27 + 24

    rulebooks and languages

    National rulebooks and official languages. Each country decides whether the sales operation works.

    Source: European Union member states and official languages

  • 52.5%

    of firms

    Of EU firms that considered AI and did not adopt it cite unclear legal consequences.

    Source: Eurostat, AI use in enterprises 2025

Europe is writing the rulebook, one date at a time

  1. No emotion reading at work

    The AI Act bans inferring employees' emotions from voice.

  2. A right to a human

    Before a distance financial contract, on request.

  3. AI must say so

    Article 50: disclose it is an AI, and on whose behalf.

  4. Forbearance is law

    Consumer Credit Directive: human review, forbearance first.

  5. Software is a product

    Product Liability Directive: strict liability for AI software.

How it works

  • Agents, under rules

    Agents work on the phone, by text and in chat, and every action passes a chain of rule checks first.

  • Lawful by design

    EU, national and industry rules are compiled once, as data with their sources. A company may tighten a rule, never loosen it.

  • Always disclosed

    Every call, text thread and chat opens by saying it is an AI.

  • Evidence for every step

    One append-only record of everything. Before any consequential action, the agent writes down what it decided and why.

  • People decide what matters

    A denial, a signature or a licensed act is always prepared by an agent and approved by a person. No setting removes that.

  • A person one step away

    A customer who asks for a person is handed over with everything so far, and any agent can be stopped mid-call.

Chorus record search for a demo company: each decision an agent made, why, and an audit bundle ready to export
Every decision is recorded with what was decided and why, ready for an audit.

Where it works

Built today, for the United States

  • Vehicle service contracts
  • Home warranty
  • Debt collection

Next, in the European Union, after counsel review

  • Insurance distribution and claims
  • Collections and credit servicing

At a glance

Where it stands
In development. The foundations are built: the evidence log, rule checks, approvals and kill switches, on a simulated phone and text line.
The demo
A hosted demonstration on the fictional Varenta companies.
Markets
The United States first, then the European Union.

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